REFUNDS & SHIPPING
NOTE: SHIPPING/POSTAGE FEES:
Many of our imported products are DROP-SHIPPED directly to the customer so international shipping charges do apply. Where possible, we select the most economical shipping. If we find a more economical rate than that charged by our automated website checkout, we will be able to partially reimburse our customers' shipping charges.
Benefits:
Disadvantages:
Many of our imported products are DROP-SHIPPED directly to the customer so international shipping charges do apply. Where possible, we select the most economical shipping. If we find a more economical rate than that charged by our automated website checkout, we will be able to partially reimburse our customers' shipping charges.
Benefits:
- Prevents customers paying double shipping charges
- Discounted purchase prices to the customer
- Offers customers an Australian contact if there are any problems.
Disadvantages:
- Customer waits approx 7-10 days for delivery of international products
- Discounts on shipping charges unavailable on non-bulk purchases
AUSTRALIA POST (domestic)
INTERNATIONAL SHIPPING - Drop Ships
FROM USA TO AUSTRALIA (Customer Direct)
If products/tools are drop shipped individually (not in bulk) then the following are the applicable, cheapest shipping charges. Not trackable.
If items are drop shipped singularly, the following shipping charges apply. Prices subject to change due to currency conversion of the $AUD : $USD ratio.
SofTouch Power Trim - Shipping Charges (below)
Drop ship charges for a single product including the SofTouch Power Trimmer : $59 USD ($77.95 AUD)
Ask us to drop ship several items and benefit from reduced overall shipping charges per item on the combined shipping (from the same overseas supplier).
All prices subject to change without notice.
Ask us to drop ship several items and benefit from reduced overall shipping charges per item on the combined shipping (from the same overseas supplier).
All prices subject to change without notice.
Horse Sense Australia offers both in-store purchases and drop ship purchases.
Domestic postal charges and international shipping charges will vary depending on the weight and size of your order and whether your order is in-store or drop-shipped internationally.
Shipping charges may have to be manually applied to reflect the actual shipping charges.
Horse Sense Australia stocks and drop ships: Equine Reju)venator (Australia to the world); Epona Shoes USA to Australia; Evolutionary Hoof Care Trim Tools (USA to Australia & NZ) and the Softouch Power Trimmer (USA to Australia & NZ).
IF YOUR ORDER IS NOT IN-STOCK, WE CAN ARRANGE A DROP SHIP, BUT PLEASE BE AWARE THAT HIGHER SHIPPING RATES MIGHT APPLY. Ask for a shipping quote by emailing [email protected]
Domestic postal charges and international shipping charges will vary depending on the weight and size of your order and whether your order is in-store or drop-shipped internationally.
Shipping charges may have to be manually applied to reflect the actual shipping charges.
Horse Sense Australia stocks and drop ships: Equine Reju)venator (Australia to the world); Epona Shoes USA to Australia; Evolutionary Hoof Care Trim Tools (USA to Australia & NZ) and the Softouch Power Trimmer (USA to Australia & NZ).
IF YOUR ORDER IS NOT IN-STOCK, WE CAN ARRANGE A DROP SHIP, BUT PLEASE BE AWARE THAT HIGHER SHIPPING RATES MIGHT APPLY. Ask for a shipping quote by emailing [email protected]
SHIPPING PRICES
NATIONAL & INTERNATIONAL SHIPPING
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Australia Post NATIONAL Postal Fees
500 g - $13.30
1 kg - $14.30
3 kg - $ 16.95
5 kg - $ 24.45
10 kg - $93.00
Refund Policy
We are not able to accept return of products just because you change your mind. Under the Australian Consumer's Code, there is a guarantee that if you have chosen goods based on a sample or demonstration model, the goods must match in quality, state or condition.
If we find the machine/tools purchased to be faulty, the following arrangement is in place:
The customer pays for the return postage and if we find the machine is faulty due to manufacture error, we will exchange the machine for another new machine and reimburse postage costs. We do not cover damage caused to the machine by the customer or by abuse or accidental damage. Prior to return of the machine, we can assist the customer by giving advice on use of the tools to overcome obstacles or alternatively, if the customer no longer wants the tools, we will offer to advertise the tool/s on our website in the '2nd hand goods for sale' section. In that situation, advertising on our website would be a free service.
We are not able to accept return of products just because you change your mind. Under the Australian Consumer's Code, there is a guarantee that if you have chosen goods based on a sample or demonstration model, the goods must match in quality, state or condition.
If we find the machine/tools purchased to be faulty, the following arrangement is in place:
The customer pays for the return postage and if we find the machine is faulty due to manufacture error, we will exchange the machine for another new machine and reimburse postage costs. We do not cover damage caused to the machine by the customer or by abuse or accidental damage. Prior to return of the machine, we can assist the customer by giving advice on use of the tools to overcome obstacles or alternatively, if the customer no longer wants the tools, we will offer to advertise the tool/s on our website in the '2nd hand goods for sale' section. In that situation, advertising on our website would be a free service.